Client
- Atrium Reality
Role
- Listings website
- AI lead triage
- CRM automation
Category
- Web
- AI
Date
- August 2026
A real estate agency website with listings that read well on mobile, and AI that sorts every enquiry and assigns it to an agent before anyone opens it.
Design and development of a website with search and property details, portal integration, AI enquiry triage (hot / warm / cold), automatic replies and agent assignment in the CRM
/01 Starting point
Enquiries came from the website, two property portals and e-mail, and all of them ended up in one inbox.
Agents opened them in the order they arrived, so a serious buyer with an approved mortgage waited as long as someone "just asking about the price". Listings read badly on mobile and the most important numbers were buried in text.
/02 Solution
A new website with search, clear property cards and a detail page where price, area and price per square metre sit right at the top.
Every enquiry from the website, e-mail and portals passes through AI that estimates seriousness from the content, fills in missing details, assigns an agent by location and replies to hot leads within 15 minutes with a proposed viewing time. Everything is recorded in the CRM; the agent opens a sorted list in the morning.
/03 Result
Almost two thirds of enquiries are sorted without an agent, serious buyers get a reply within 15 minutes and the website loads in under a second even in the field.
The agency manages listings itself through the CMS and the portals update automatically.
Results
- 15 minreply to a hot lead, even on a Sunday
- 62%of enquiries sorted without an agent
- 0.9 slisting load time on mobile
Credits
Team
- Design, development, AI integration: {{FOUNDER}}
- Photography and listings: Atrium Reality
Client
- Atrium Reality
- August 2026